The Homefront – Fall 2025

President’s Welcome

There’s a special energy that comes with the start of a new school year, a sense of renewal and possibility. Here at Elm City Communities, we’re embracing that same energy as we launched several key initiatives over the past few months designed to enhance your experience and modernize our services. This season of change includes a significant upgrade to our internal
systems as we transition to new software platforms, Yardi and bob.ai. While some of these changes are behind the scenes, others should improve your experience through streamlined processes, improved communication, and faster response times. Our goal is to make interacting with ECC simpler and more efficient for
you.
Hearing directly from our residents remains my top priority. The feedback you’ve shared at our community Coffee Chats has been instrumental in guiding these improvements, from our software upgrades to our renewed focus on customer service. We are listening and responding with action. If you weren’t able to attend or have additional thoughts to share, I encourage you to complete a Customer Satisfaction Survey. Your voice is essential in shaping the future of our communities, and we are grateful for every resident who takes the time to share their experiences.
Thank you for your partnership and patience as we work to build a stronger, more responsive ECC.

Let’s make excellence a habit,
Shenae Draughn
President, Elm City Communities

Our Homefront Newsletter for FALL 2025 (PDF English and Spanish) is
available now! Be sure to check your mailbox and around your
development for a printed copy or view it online in English or Spanish.