Your Housing Choice Voucher Management Tool
Designed to help keep you informed
Bob.ai is designed to help keep you informed about your voucher assistance status, rent payments and to update Elm City Communities (ECC) of any changes in your situation.
Account and Portal Access
Creating a New Account
Click the “Register” link on the left-hand side of the portal. You will be asked for information based on the type of account you wish to create.
Replace creating a New account with creating a Bob. Ai account.
1) To create an account on Bob.ai, you can: (Click this link)
2) Go to the Bob.ai homepage
3) Click Create an account
4) Select your user type:
a) Housing Provider: For landlords, property managers, and realtors
b) Renter: For applicants, clients, or tenants of an assisted housing
program, or a market renter looking for affordable housing
5) Enter your email address and create a password
6) Retype your new password
7) Select Continue with Google or Sign in with Facebook
8) Check the I agree to the Terms of Service and Privacy Policy checkbox
9) Enter the one-time password (OTP) sent to your email
10) Click Continue
11) Select your role
12) Select your company name
13) If you don’t have a company, select the appropriate button
14) Select Got it
15) You can link your social media accounts later to login using them
If you are an applicant or participant, you must enter either your SSN or client number so that we can retrieve certain information, and to authenticate your account. Once authenticated, enter your online applicant/participant portal account details that you would like to use to log in to the portal.
If you are an employee, you can complete the required form without entering your SSN.
Notification Manager
Set up what type of notifications you would like to receive
The Notification Manager section of the portal is an area where you set up what type of notifications you would like to receive. You can be notified when certain appointments are scheduled, or if your status on the wait list changes.
You have the option to receive a text message, email, or both for each type of available notification. You will receive one email and/or text message that includes all of the notifications for that day in the body of the email/text message.
- Clarifying and Adding Service Provider Names: Several of the service providers in the list have other names they do business under. If you can’t find your service provider, please email the webmaster and include your service provider’s name. We will look up the provider’s name to make sure they are not already in the list under a different name. If they are not already listed, we will add them to the list and contact you via email so that you can test out your number.
- Stopping Notifications: Log in to your account and click on the Notification Manager link on the left-hand side of the page. Select “Do not send notifications for this item” from the drop-down list next to the notification item you no longer want to receive notifications for.
Online Forms
Make updates and view submitted documents
- Making Changes to Submitted Forms: As long as a ECC employee has not flagged it so that it cannot be updated any more, you are free to update any form that you have previously submitted.
- Viewing Contracts & Letters: Any contracts/letters will open in a new window after you click the link. You must allow pop-ups within your browser in order to view your contract or letter. Once the contract or letter is loaded, you can save the document to your computer for your records
